At Giro Import, we are committed to providing high-quality Italian delicatessen products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Customers in Germany have the legal right to withdraw from their purchase within 14 days without providing any reason.
The withdrawal period will expire 14 days after the day you receive your goods.
To exercise your right of withdrawal, please contact us at:
📧 support@giroimport.com
To be eligible for a return:
The item must be unused and in its original packaging
The product must be in resellable condition
Proof of purchase is required
👉 Please note: Due to the nature of food products, some items may not be eligible for return.
The following items cannot be returned:
Perishable goods (e.g., fresh food, opened products)
Products with broken seals
Items that are no longer in their original condition
Once we receive and inspect your return:
You will be notified about the approval or rejection of your refund
If approved, your refund will be processed within a few business days
Refunds will be issued via the original payment method
Customers are responsible for return shipping costs unless the product is defective or incorrect
We recommend using a trackable shipping service
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Provide photos of the issue
We will arrange a replacement or refund as quickly as possible.
If you have any questions regarding returns or refunds, please contact us:
This is a good professional version, but for strict German law (Impressum, AGB, Widerrufsbelehrung), it’s best to:
Use tools like IT-Recht Kanzlei or eRecht24
Or have it legally reviewed
